LogoJET works closely in conjunction with United Parcel Service (UPS) for all shipments.(Except in the case of some LTL shipments, other freight forwarder may be used). We are happy to provide shipping quotes at any time. Please contact us for information.
For customers that wish to provide their own Shipping account number, only UPS accounts will be accepted.
Shipping Damage: All received shipments should be visually
examined to determine if any damage to the packaging has occurred during
shipment. In the event that damage or mishandling is detected, please note this
next to your signature on the courier’s document. The customer should then take
pictures adequately documenting the alleged damage. Then please contact your LogoJET USA sales person immediately to report the damage, so we may file a claim and
arrange for replacement of damaged items.
Note: Do not discard the
shipping/packaging materials. All shipment claims must be filed by shipping
Partial Shipment: If
your invoice or packing list indicates that an item(s) was back ordered, it
will typically ship out within a few days unless you have been otherwise
Incomplete Shipments: If it is determined that
certain items on your order are missing and have not been back ordered(as shown
on the invoice or packing list), contact your LogoJET USA sales representative
immediately (within 3 days of receipt of the items). Claims for defects, damages, or shortages must be made by the
client in writing (preferably email) no later than 72 hours after delivery. If no such claim is
made, LogoJET USA and the client will operate under the assumption that the job has been accepted. By
accepting the job, the client acknowledges that LogoJET USA’s performance has fully
satisfied all terms, conditions and specifications.
Sales Tax: Purchases that are shipped
within Louisiana and New York will be charged sales
tax. LogoJET does not charge sales tax in other states or countries, however
you may still be responsible for paying use or sales tax to your taxing authorities.