Question 1

How much does a LogoJET UV printer cost, and what's included?

Accepted Answer

Pricing varies by model and configuration; contact LogoJET sales for a current quote. Every standard printer ships turnkey with the LogoJET Print Pro RIP software license, a full 8-color ink set (CMYK plus 2 White and 2 Clear/Gloss, 220 mL each), and a complete starter kit including maintenance supplies, spare dampers and wiper blade, a year's supply of UV lamp filters, a webcam, all cables, and an installation USB.

Question 2

How much does ink cost, and how far does one bag go?

Accepted Answer

LogoJET ink is $98 per 220 mL bag with bulk discounts up to 20% off at 50+ bags. Bags are filled with an extra 10% at the factory and most users use up to 80% of the bag for printing. One bag covers roughly 100,000 square inches depending on density and material, costing about 2 cents per small imprint.

Question 3

Do you offer financing or leasing?

Accepted Answer

Yes. LogoJET partners with Ascentium Capital for equipment financing and leasing with competitive rates and deferred payments up to 6 months for qualified applicants. Alternative options are available for startups under 2 years old or buyers with challenging credit.

Question 4

Do you sell refurbished UV printers?

Accepted Answer

Yes. Factory-refurbished units come through LogoJET's trade-in program, rebuilt to like-new condition with a new ink-delivery system and a 1-year warranty. Some cosmetic wear may remain, and pricing and availability vary.

Question 5

How much floor space does a LogoJET printer need?

Accepted Answer

Plan for a minimum of 6 ft x 6 ft of total operating space for both the UVx40R PLUS-SE and UVx90R-SE, including operator, PC, material loading, and maintenance access. The UVx40R PLUS-SE needs at least 20 inches of clearance behind it for the full 24-inch bed travel, plus 12 inches on each side.

Question 6

Will the printer fit through a standard doorway?

Accepted Answer

The UVx90R-SE fits through a standard 36-inch door frame when tilted onto its side with the gantry in home position. Move it sideways with two people on a hardwood carpet-end dolly under each side, keeping it off the ground.

Question 7

What kind of table or stand does it need?

Accepted Answer

The printer needs a sturdy, level surface supporting its full weight and footprint. The UVx40R PLUS-SE weighs 330 lbs and suits a welded steel or cabinet workbench. The UVx90R-SE weighs 410 lbs and includes a matching stand with purchase.

Question 8

What power and ventilation does the printer require?

Accepted Answer

It runs on a standard, properly grounded 110V outlet; a surge protector and battery backup are recommended. UV ink has low VOCs but the printer needs proper ventilation, with external ventilation advised in small or residential spaces. LogoJET offers a BOFA fume extractor.

Question 9

What are the ideal operating conditions?

Accepted Answer

The printer performs best in a climate-controlled space at 68-77°F with 35-70% non-condensing humidity. Keep it within range even when idle, since extreme temperature swings can change ink viscosity and affect print quality.

Question 10

Can I run a LogoJET printer on a Mac?

Accepted Answer

No. The driver is not Mac-compatible. The printer requires a PC running Windows 10 or later for full functionality and stability.

Question 11

What are the PC requirements?

Accepted Answer

A 64-bit PC on Windows 10 or later, an Intel Core i7 or AMD Ryzen 7 CPU, 16 GB RAM, a 500 GB SSD, two available USB ports, and high-speed internet for installation. McAfee, Bitdefender, and OneDrive must be uninstalled, and antivirus/firewall disabled during installation using the local Administrator profile.

Question 12

Can the printer be networked, or run from one PC alongside others?

Accepted Answer

No. The printer connects by direct USB2 cable (max 9 ft) and does not support networking. It must run on a standalone computer; the RIP software can hold multiple licenses on one device, but the print driver needs its own dedicated machine.

Question 13

What materials can a LogoJET UV printer print on?

Accepted Answer

LogoJET printers print directly on rigid and semi-rigid materials including wood, metal, acrylic, glass, leatherette, and many promotional products, with a height limit of about 5-6 inches depending on model. For irregular or curved items, UV DTF transfers are recommended.

Question 14

What can't it print on?

Accepted Answer

The printer is not suitable for silicone or wearable fabrics like t-shirts, and can't clear products taller than about 5-6 inches. For those items and complex curves, UV DTF transfer film is recommended.

Question 15

Can it print on mugs and tumblers?

Accepted Answer

Yes, with limits. It's best for flat printing; with the rotary attachment the imprint area is about 1.75 inches wide and full wraps aren't supported. Avoid handled mugs on the rotary, as the wheels don't clear the handle. The UVx90R-SE fits up to 3 tumblers on the rotary at once.

Question 16

Can it print on glass, and what is Pyrosil?

Accepted Answer

Yes. Display-only glass needs only a pretreatment wipe and adhesion promoter. Glass that must survive dishwashing needs Pyrosil pretreatment for adhesion and durability; a handheld Pyrosil kit costs about $500.

Question 17

Will a printed tumbler survive the dishwasher?

Accepted Answer

With a pretreatment wipe applied before printing, a tumbler can withstand multiple top-rack, low-heat or no-steam dishwasher cycles. Hand washing is recommended to extend print life and protect the vacuum seal.

Question 18

How long does it take to print, and what does it cost per piece?

Accepted Answer

On the UVx90R-SE, a standard 3-inch color logo on 3 rotary-loaded tumblers takes about 3.5 minutes total (about 1 minute 16 seconds each) at roughly 2 cents of ink per imprint. A white underbase on dark products roughly doubles time and cost.

Question 19

Do I need a tray for every item?

Accepted Answer

No. Most operators use the reusable stick mat included with the printer for flat products. A tray isn't required but speeds production by maximizing bed usage and ensuring precise placement; LogoJET designs custom trays for specific products.

Question 20

How much maintenance does the printer need?

Accepted Answer

Routine maintenance takes about 10 minutes weekly: cleaning print heads, checking nozzles, cleaning cap tops and the wiper blade, and confirming calibration. Consumables like dampers, tubing, and print heads are replaced on a schedule.

Question 21

What are LogoJET's support hours?

Accepted Answer

LogoJET's U.S.-based support team is available Monday through Friday, 7 AM to 7 PM CST by phone or email, and typically responds to emails the same day.

Question 22

What does the warranty cover, and are print heads included?

Accepted Answer

The warranty covers defects in materials and workmanship. Print heads are consumable parts and are not covered. Warranties are generally non-transferable if the printer changes ownership.

Question 23

Can I see a printer in action or talk to an existing customer?

Accepted Answer

Yes. LogoJET usually arranges a personalized live demo and many customers share their experience by phone, with some welcoming in-person visits. Customer reviews are also available on Google.

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