Returns & Exchanges

How do I return an item?

Returns: All unopened returned items are subject to a restocking fee of 25% of the list price of the item(s) (including charge-backs). No returns are accepted after 90 days of receipt. Upon receipt of the returned product(s), the LogoJET shipping/receiving department will examine the items and determine their condition. Upon confirmation of the acceptable state of the returned item, LogoJET will then issue a credit for the full amount of the item less the restocking fee. The customer is solely responsible for the cost of return shipping. For more information please contact the Customer Service Department.

Exchanges: In the event that a customer has placed an order in error or wishes to swap one unopened item for another, please inform the LogoJET customer service department of intent as soon as possible by telephone or email. In most cases a simple exchange process will include a full credit for the the unwanted item toward the purchase of any newer item(s). Any additional costs (i.e. the difference in price for more expensive items) including the exchange shipping costs will be the sole responsibility of the customer. In the event that the customer wishes to exchange a product for another of lesser value, the resulting balance will be made available as online store credit for future purchases.

Parts: All orders with electrical component parts are considered 'special order' and can be damaged if mishandled or installed incorrectly. LogoJET reserves the right to deny any returns or exchanges on these items.

Order Cancellation: Any cancellation of an approved order is subject to a restocking fee of 20% of the list price of the item(s). Any remaining balance will be issued to customer within 30 days.