Frequently Asked Questions

Pricing varies by model and configuration, so contact our sales team for a current quote. Every standard LogoJET printer ships as a turnkey system — it includes the LogoJET Print Pro™ (powered by Kothari) RIP software license, a full 8-color ink set (CMYK plus 2 White and 2 Clear/Gloss, 220 mL each), and a complete starter kit: maintenance syringes and gloves, lubricants, lint-free wipes, spare dampers and wiper blade, a year's supply of UV lamp filters, a webcam, all cables, and an installation USB with drivers, manuals, and videos. You're set up to print on day one.

LogoJET ink is $98 per 220 mL bag, with bulk discounts: 10% off at 10+ bags ($88.20 each), 15% off at 25+ ($83.30), and 20% off at 50+ ($78.40). Each bag is filled with an extra 10% at the factory, and the efficient ink-delivery system lets most users use up to 80% of the bag for printing. One bag covers roughly 100,000 square inches, depending on print density and material. For perspective, a small color logo can cost about 2 cents per imprint.

Yes. LogoJET partners with Ascentium Capital for equipment financing and leasing, with competitive rates and deferred payments up to 6 months for qualified applicants — see financing details here. For startups under 2 years old or buyers with challenging credit, we have alternative options; contact our sales team to explore them.

Yes, LogoJET offers a military discount. Contact our sales team to verify eligibility and get details.

Yes. Factory-refurbished units come through our trade-in program, when customers upgrade from smaller models to larger platforms. Each is rebuilt to like-new condition with a new ink-delivery system and a 1-year warranty; some cosmetic wear (such as ink stains) may remain. Pricing and availability vary — see current refurbished models.

Plan for a minimum of 6 ft x 6 ft of total operating space for both the UVx40R PLUS-SE and the UVx90R-SE — that figure includes room for the operator, the PC, material loading, and maintenance access. For the UVx40R PLUS-SE specifically, leave at least 20 inches of clearance behind the printer so the full 24" bed can travel, plus 12"+ on each side for handling parts and reaching the PC.

The UVx90R-SE is wide, but it moves through a standard 36-inch door frame when tilted onto its side with the gantry in its home position. Always move it sideways with two people, keep it off the ground, and roll it on a hardwood carpet-end dolly under each side to avoid damage.

The printer needs a sturdy, level surface that supports its weight and full footprint. The UVx40R PLUS-SE weighs 330 lbs and pairs well with a welded steel workbench or a cabinet workbench for material storage. The UVx90R-SE weighs 410 lbs and includes a matching printer stand with purchase.

It runs on a standard, properly grounded 110V outlet — we recommend a surge protector and, in outage-prone areas, a battery backup. The printer also needs proper ventilation. UV ink has low VOCs, but a well-ventilated area is ideal for production; in a small room or residential space, add external ventilation. LogoJET offers a BOFA fume extractor.

The printer performs best in a climate-controlled space at 68–77°F with 35–70% humidity (non-condensing). Keep it within that range even when idle: extreme temperature swings can change ink viscosity and affect print quality when you resume. Our environmental conditions blog covers this in depth.

No — the driver isn't Mac-compatible. The printer requires a PC running Windows 10 or later for full functionality and stability.

You'll need a 64-bit PC on Windows 10 or later, an Intel Core i7 or AMD Ryzen 7 CPU, 16 GB RAM, a 500 GB SSD, two available USB ports for the printer, and high-speed internet for installation. Before installing, complete Windows updates and use the local Administrator profile. Note: McAfee, Bitdefender, and OneDrive must be uninstalled (not just paused), and antivirus/firewall should be temporarily disabled during software installation.

No — the printer connects by direct USB cable (USB2, included, max 9 ft) and does not support networking; extension cords aren't recommended. It also must run on a standalone computer. The RIP software can hold multiple licenses on one device, but the print driver needs its own dedicated machine to avoid conflicts.

LogoJET printers print directly on rigid and semi-rigid materials including wood, metal, acrylic, glass, leatherette, and a wide range of promotional products. There's a height limit of about 5–6 inches depending on model and product. For irregularly shaped or curved items it can't print directly, use UV DTF (Direct-to-Film) transfers.

The printer is not suitable for silicone or wearable fabrics like t-shirts, and it can't clear products taller than roughly 5–6 inches. For those items — and anything with complex curves — UV DTF transfer film is the recommended route.

Yes, with limits. It prints flat on mugs and can run rotary on tumblers, but it's best for flat printing. With the rotary attachment the imprint area is about 1.75" wide and full wraps aren't supported. Avoid printing mugs with handles on the rotary — the 1" rotary wheels don't clear the handle and risk damaging both the print head and the product. On the UVx90R-SE you can fit up to 3 tumblers on the rotary at once.

Yes. For display-only glass, a pretreatment wipe and most adhesion promoters are enough.

If a pretreatment wipe is applied before printing, a tumbler can withstand multiple top-rack, low-heat or no-steam dishwasher cycles. Hand washing is still recommended to extend the print's life and protect the tumbler's vacuum seal.

Print time depends on the item and imprint size. As a benchmark on the UVx90R-SE, a standard 3" color logo on 3 tumblers (loaded on the rotary) takes about 3.5 minutes total — roughly 1 minute 16 seconds per tumbler — at about 2 cents of ink per imprint. Adding a white underbase on dark products roughly doubles both time and cost. For full breakdowns on items like golf balls and yard signs.

No. For flat products, most operators use the reusable stick mat included with the printer. A tray isn't required, but it speeds production by maximizing bed usage and ensuring precise, repeatable placement. We design custom tray solutions to fit your specific products.

Routine maintenance takes about 10 minutes and should be done weekly (or as needed in heavy production): clean the print heads, check for nozzle clogs, clean the cap tops and wiper blade, and confirm calibration. Consumables like ink dampers, tubing, and print heads are checked and replaced on a schedule. See videos and checklists at Printer Maintenance and the R-Series consumables schedule.

Our U.S.-based support team is available Monday–Friday, 7 AM–7 PM CST by phone or email, and we typically respond to emails the same day.

First check for error messages, confirm all connections are secure, and run a basic diagnostic. For print-quality issues, run a nozzle check; if it's clear, verify the gap between product and print head is within 2 mm. If problems continue, email photos of the print quality to support@logojet.com for hands-on help.

The warranty covers defects in materials and workmanship. Print heads are classified as consumable parts and are not covered. Warranties are generally non-transferable if the printer changes ownership — contact support for specifics.

Yes. LogoJET usually arranges a personalized live demo to show the printer and answer manufacturer-level questions, and many customers are happy to share their experience by phone (some welcome in-person visits). You can also read 5-star customer reviews on Google. Contact our sales team to arrange the best option for you.