Shipping Methods Shipping Practices

LogoJET works closely in conjunction with FedEx, UPS, and RL Carriers for all shipments. (Except in the case of some LTL shipments, other freight forwarders may be used). We are happy to provide shipping quotes at any time. Please contact us for information. For customers that wish to provide their own shipping account number, only FedEx accounts will be accepted.

Shipping Damage: All received shipments should be visually examined to determine if any damage to the packaging has occurred during shipment. In the event that damage or mishandling is detected, please note this next to your signature on the courier’s document. The customer should then take pictures adequately documenting the alleged damage. Then please contact your LogoJET USA sales person immediately to report the damage, so we may file a claim and arrange for replacement of damaged items.
Note: Do not discard the shipping/packaging materials. All shipment claims must be filed by shipping account holder.

Partial Shipment: If your invoice or packing list indicates that an item(s) was back ordered, it will typically ship out within a few days unless you have been otherwise informed.

Incomplete Shipments: If it is determined that certain items on your order are missing and have not been back ordered(as shown on the invoice or packing list), contact your LogoJET USA sales representative immediately (within 3 days of receipt of the items). Claims for defects, damages, or shortages must be made by the client in writing (preferably email) no later than 72 hours after delivery. If no such claim is made, LogoJET USA and the client will operate under the assumption that the job has been accepted. By accepting the job, the client acknowledges that LogoJET USA’s performance has fully satisfied all terms, conditions and specifications.

Sales Tax: Purchases that are shipped within Louisiana, Arizona and New York will be charged sales tax. LogoJET does not charge sales tax in other states or countries, however you may still be responsible for paying use or sales tax to your taxing authorities.