Terms and Conditions

Website Use and Order Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site and orders placed through this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of LogoJET Inc. The collective work includes works that are licensed to LogoJET Inc. Copyright 2005, LogoJET Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with LogoJET Inc. or purchasing LogoJET Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with LogoJET Inc. or to purchase LogoJET Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by LogoJET Inc. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of LogoJET Inc. used in the site are trademarks or registered trademarks of LogoJET Inc. 

Limitation of Liability
LogoJET Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if LogoJET Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a LogoJET Inc. product is mistakenly listed at an incorrect price, LogoJET Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. LogoJET Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, LogoJET Inc. shall issue a credit to your credit card account in the amount of the incorrect price.

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by LogoJET Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

LogoJET Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to LogoJET Inc. 

Your use of this site shall be governed in all respects by the laws of the state of Louisiana, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of LogoJET Inc. products) shall be in the state or federal courts located in Parish County, Louisiana. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of LogoJET Inc. products) must be commenced within one (1) year after the claim or cause of action arises. LogoJET Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. LogoJET Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a LogoJET Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
LogoJET Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, LogoJET Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, LogoJET Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to LogoJET Inc. in its sole discretion.

You agree to indemnify, defend, and hold harmless LogoJET Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, LogoJET Inc. may link to sites operated by third parties. However, even if the third party is affiliated with LogoJET Inc., LogoJET Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of LogoJET Inc. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, LogoJET Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Parts: all orders with electrical component parts are considered 'special order' and can be damaged if it is handled or installed incorrectly.  LogoJET will not accept a return on this item

Cancellations: Once an order has been approved, any cancellation of orders may be subject to a restocking fee. See the   Once the restocking fee has been determined a credit will be issued within 30 days. Returns and Exchanges section for details.

Advertising Rights: LogoJET reserves the right to feature any product in its advertising or promotional material, unless otherwise specified by the customer in writing.

Technical Support: Our Technical Support division can be contacted Monday through Friday 9 am-5 pm CST at support@logojet.com or toll free at 877-432-2559. 


PURCHASE ORDERS: All purchase orders can be received via mail, fax or electronic mail. All verbal orders must be followed with a confirming letter, fax or e-mail.

PAYMENT TERMS: Pre-payment is required on all orders unless other payment terms have been established. Accepted forms of payment are wire transfer, ACH, Paypal, check, American Express, Visa or MasterCard.

SHIPPING: LogoJET's preferred carrier is FedEx. If LogoJET agrees to another carrier per customer request, shipments are subject to handling fees. Shipment times vary depending on the product purchased. Supply orders processed before 3:00 pm normally ship the same day, but same-day shipment is not guaranteed.

SHIPPING DAMAGE: Visually inspect all packages prior to acceptance of the package or signing a shipping receipt. If any signs of damage to packaging or mishandling are detected, please note this next to your signature on the shipping receipt. The consignee must take pictures adequately documenting the alleged damage and report it to LogoJET within 24 hours of receiving the shipment. LogoJET will file any claim with the carrier and arrange for replacement of damaged items. All shipment claims must be filed by shipping account holder.

If the above steps are not followed, any damage incurred in shipping shall be the responsibility of the consignee if the procedures above are not observed.

SHIPPING CRATE: For printer shipments, do not discard your printer crate! The printer crate is the recommended packaging for printer shipment and should be reused for future printer shipments. The cost of a replacement printer crate is $500 plus shipping costs.

PARTIAL SHIPMENT: If an invoice or packing list indicates an item(s) is back ordered, it will typically ship within 7 days. Customer will be notified if delays will be longer.

MISSING ITEMS: Claims for defects, damages, shortages or missing items must be received by LogoJET in writing no later than 48 hours after receipt of the order. If no such claim is made, LogoJET and the customer agree that the order is accepted as received. By accepting the order as received, the customer acknowledges that LogoJET’s performance has fully satisfied all terms, conditions and specifications of the order.

SUPPLY RETURNS: All unopened returned items are subject to a restocking fee of 25% of the list price of the item(s) (including charge-backs). No returns are accepted after 90 days of receipt. For more information regarding returns of items under warranty, please see the warranty information provided on the LogoJET website.

CANCELLATIONS: Any cancellation of an approved order is subject to a restocking fee of 20% of the list price of the item(s). Any remaining balance will be issued to customer within 30 days.

NON-DISPARAGEMENT: LogoJET and Purchaser hereby agree that neither party, during the term of the product warranty or at any time thereafter, will publicly disparage the other party, or any of their officers, managers, members, consultants or agents, as applicable.

Nothing in this section can be construed to preclude either party hereto from making truthful disclosures required by applicable law, regulation or order of court or governmental agency.

STATE/USE TAX: Tax laws vary by state and jurisdiction. LogoJET may be required by law to collect and remit sales tax on transactions shipped in certain states. LogoJET currently is registered to charge and collect sales tax in the following states;  LA, NY, CA, FL, IL, MI, MN, NJ, NC, OK, PA, WA, OH, TX, SC, GA, WI, AZ, IN, TN, CO and VA. For other states not named, you may still be required to remit sales or use tax to your local tax authority. LogoJET assumes no responsibility for payment of any sales or use taxes unless we have collected these taxes. We are only responsible to remit the amount we have collected. Some states have an exemption by law in which case we require a copy of exemption certificate filled out for our files. Please consult with your tax advisor on this matter.

INTERNATIONAL TAXES: LogoJET’s head office is based in Lafayette, Louisiana and often ships product out of Country.  LogoJET does not collect tax, VAT, brokerage fees or duties on transactions outside of the US.  Payment of these fees is the sole responsibility of the buyer.

TECHNICAL SUPPORT: Contact the Technical Support division Monday through Friday from 8:00 am – 5:00 pm Central Standard Time at support@logojet.com or toll free at 877-432-2559, option 1.