Susan, we want to thank you for everything you and your awesome team have done for us. You have rewritten the book on customer service. Every time we've called and spoken to Marlon, you, or any of your staff it has been a pleasurable experience.
From the very first time we met you in Orlando, everyone has been extremely nice and nothing but professional toward us. If you remember, we did not have a business when we met, it was actually us seeing the machine, and the demo that sparked an idea and some creativity in our brain. If it wasn't for you, and our beloved LogoJET PRO H4, we wouldn't even have a business. It was a little rough getting things started in the beginning of the buying process, but once again, with your help and the help of your staff everything came through and our business was born. Everything since then has been just as good. Anytime we had a question or a problem, someone was there to assist us.
The substrates you offer on your website are great, and your customer service is second to none. I remember sending you pictures of a couple things that had been damaged in transit, and they were replaced quickly without hassle or hesitation. Just recently, we purchased a bottle of your UV Adhesion Promoter. The box was damaged in transit and unfortunately the bottle had leaked. I sent pictures in an email explaining what had happened, and even though it wasn't your fault I thought you may credit our account for half of the cost, or send out a few milliliters in our next order to replace what we had lost, maybe. But to our surprise, there you went exceeding our expectations once again by sending us a fresh bottle.
This is just one of many examples we could mention, and I could go on writing but the bottom line is LogoJET is awesome! We wish you Susan, Paul, Lauren, Marlon, and everyone else on your team only the best, and you have made a loyal and happy customer out of us for a long time to come. We strive to make our customer service as good as yours, after all, customers are our business!
Tim & Susana
TNS Innovations, LLC www.tnsinnovations.net
LogoJET customer since 2013
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