Third Party Support
LogoJET Third-Party Printer Onboarding & Support Program
Get Up and Running with Confidence
Purchasing a used or third-party LogoJET printer? Our Third-Party Onboarding Plan ensures a smooth setup, so you can avoid costly downtime and start printing with confidence. For a one-time fee of $1,499.00, followed by an auto renewal of $499 per year, this program is designed to streamline the transition and connect your equipment to LogoJET’s trusted support system.
Our program is built to give used or third-party printer owners the same high-quality experience as brand-new purchasers, while ensuring your equipment is fully optimized, protected, and ready to grow with your business. Whether you’re new to UV printing or expanding your production line, this plan removes the hassle and uncertainty that often comes with third-party purchases. Rest assured—you’ll receive expert help to diagnose the printer, identify what’s needed, and get fully operational as quickly as possible.
What the $1,499.00 Onboarding Fee (Year 1) Includes:
- Full Technical & System Onboarding
- Official registration of your printer in LogoJET’s system (asset setup and account link)
- Remote diagnostic evaluation of the printer’s mechanical and software condition - Premium Access to U.S.-Based Support
- Direct phone and email access to our U.S.-based technical support team
- Remote troubleshooting for hardware/software issues - Training to set you up for success
- Checklist of consumables, software updates, spare parts, or adjustments needed to bring your printer to production-ready status
- Up to 4 hours of remote training on how to operate printer and software and maintain the printer
(Additional installation services or operator training is available for purchase) - Full access to the LogoJET Customer Community Portal
-Step-by-step How-To guides for printing, maintenance, and workflow optimization
- Video tutorials covering setup, troubleshooting, and growth strategies
- Knowledgebase articles written by our certified technicians
- Case submission and tracking for transparent support communications
- Continuous updates as we expand training and resource content - Community Support & Networking
- Access to the Facebook Community page to collaborate with like-minded customers and users.
Year 2 and Beyond – $499/year
Stay protected long after your onboarding. We offer annual support options tailored to your ongoing needs:
- Continued email and phone support
- Additional remote and onsite sessions available a la carte
- Ongoing access to the LogoJET Customer Portal and resources
Why This Matters
Without proper onboarding, you risk lost productivity, unsupported errors, and extended downtime. Our Third-Party Onboarding Plan resolves these frustrations by:
- Eliminating guesswork in setup and troubleshooting
- Providing structured access to LogoJET’s certified U.S. based support team
- Helping you maximize uptime and output from your investment
- Transitioning you into our support ecosystem for long-term peace of mind
- Protecting the longevity of your printer with expert guidance on maintenance and care
- Setting you up for growth with resources and materials that help you expand your product offerings and production capabilities
Join the LogoJET Network
This program is your entry point into the LogoJET community—where reliable support, proven processes, and customer success drive everything we do. Let us help you protect your equipment investment and succeed with UV printing.