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Welcome to the LogoJET Onsite Experience

At LogoJET, we are committed to ensuring a smooth and professional installation and training experience for every customer. Whether it's at your location or remotely, our expert technicians will guide you through the entire process, ensuring your printer is set up for optimal performance. Here's what you can expect:

What to Expect Before Installation

  • Supply Shipment

    Your supplies, including a Welcome Kit, will arrive separately from your printer. The Welcome Kit contains tools and other essentials to assist you during the installation and future maintenance.

  • Pre-Installation Call

    A LogoJET technician will schedule a call with you to set expectations and review your requirements before the installation begins.

How to Prepare for Onsite Installation and Training

  • Review Documentation: Check the unpacking process document provided with your tracking information email. Ensure the printer is placed where you plan to use it.
  • Gather Supplies: Ensure you have all necessary supplies, including printer inks, software, mats, trays, rotaries (if applicable), and Welcome Kit items.
  • Ensure Equipment Readiness: Your PC should meet the software requirements, and you’ll need a reliable internet connection.
  • Team Preparation: Have your team ready to participate in the installation and training. It's crucial that the right team members are involved and can dedicate time to the process.

Day 1: Installation and Training

On the first day, the LogoJET technician will handle the technical aspects of the installation and start the training process:

  • Inspect the machine for any damages from shipping.
  • Remove any additional packaging.
  • Configure the connected computer.
  • Install the RIP and Driver software.
  • Install the printer inks and perform the initial head cleanings and nozzle checks.
  • Test voltages and complete the full alignment of print heads, which may take up to four hours.

Once the alignment is complete, the technician will begin training your team on the machine's operation and software, including an overview of the RIP software and Print Driver.

Day 2: Advanced Training and Customization

On the second day, training continues to cover more advanced topics:

  • Further training on the RIP software.
  • Alignment of trays (if applicable).
  • Printing sample products to ensure you’re ready to meet your specific needs.
  • Review of storage procedures and ongoing maintenance tips.
  • Backup of installation files for future reference.
  • A final Q&A session to ensure all questions are answered.

Benefits of the LogoJET Installation and Training Experience

Personalized Attention: You will receive dedicated, hands-on training from a knowledgeable LogoJET technician.

Thorough Preparation: We ensure that your team is fully equipped with the tools and knowledge needed to operate and maintain your printer efficiently.

Comprehensive Training: From installation to operation and maintenance, we cover all critical aspects to ensure long-term success with your LogoJET printer.

Ongoing Support: After the installation, you’ll have access to LogoJET’s renowned five-star support for any further questions or assistance you may need.

Want to be fully prepared?

Request a Copy of Our Site Requirements Checklist

Before installation, we require completion of a Site Survey to ensure readiness. This checklist helps avoid delays and ensures a smooth, efficient setup. It covers:

✔️ Unpacking Instructions – Know exactly how to remove your printer safely from the crate

✔️ Door and Pathway Requirements – Confirm that the printer dimensions fit through doors, hallways, and around corners

✔️ Electrical Setup – Ensure correct voltage, grounding, and outlet availability

✔️ Ideal Environment – Understand recommended temperature, humidity, and ventilation for optimal performance

✔️ Team Readiness – Have the right people and materials available for training

Watch as LogoJET customer, Maker Experiment, shares his onsite experience:

With LogoJET, you’re not just getting a printer; you’re gaining a partner dedicated to your success.

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