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Welcome to the LogoJET Onsite Experience

When you invest in a LogoJET system, you get more than equipment, you’re set up for success from the start with expert installation, precision calibration, and a system ready to produce from day one.

Every printer purchase includes onsite installation by a certified LogoJET technician, giving you the confidence that your investment is set up for maximum performance, accuracy, and long-term reliability.

Onsite installation is included with every printer purchase!

What to Expect Before Installation

  • Supply Shipment & Welcome Kit

    Your supplies will arrive separately from your printer and include a LogoJET Welcome Kit with essential tools and materials for installation and ongoing maintenance.

  • Pre-Installation Call

    Prior to installation, a LogoJET technician will schedule a call to:

    • Review your setup requirements
    • Confirm site readiness
    • Align on expectations for installation and training

Watch LogoJET customer, Maker Experiment, as he unboxes his printer:

How to Prepare for Installation and Training

Proper preparation ensures a smooth, efficient installation process.

Review Documentation
  • Follow the unpacking instructions provided with your shipment
  • Place the printer in its final production location prior to installation
Prepare Your Equipment
  • Ensure your computer meets software requirements
  • Confirm a stable internet connection is available
Gather Materials

Have all required items ready:

  • UV inks
  • RIP software
  • Trays, mats, and rotary attachments (if applicable)
  • Welcome Kit contents
Prepare Your Team
  • Identify key operators who will use the system daily
  • Ensure they are available and focused during installation and training

Day 1: UV Printer Installation, Calibration & System Setup

Day 1 is focused on complete system installation and precision calibration to ensure your printer operates at peak performance.

Your technician will:

  • Inspect the printer for any shipping-related damage
  • Unpack and prepare the system for operation
  • Configure the connected production computer
  • Install RIP software and printer drivers
  • Load UV inks and perform initial maintenance (head cleanings and nozzle checks)
  • Verify electrical requirements and system readiness
  • Complete full printhead alignment and calibration (this process may take several hours)

Once the system is fully installed and calibrated, your technician will provide a foundational overview of printer operation, software, and basic workflow setup.

Important: Day 1 ensures your system is installed and performing at its best. From there, Day 2 is dedicated to hands-on training and building confidence with your production workflow.

Day 2: Guided Training & Application Workflow Setup

Day 2 focuses on helping your team begin operating the system and understanding core UV printing workflows.

This may include:

  • Continued guidance on RIP software and file setup
  • Basic tray alignment and job preparation (if applicable)
  • Printing initial sample products across common substrates
  • Review of maintenance routines and best practices
  • Backup of system configuration files
  • Open Q&A to address immediate operational questions

Note: Day 2 training reinforces foundational knowledge and introduces real-world applications. Advanced techniques such as texture printing, ADA/Braille, rotary printing, and production optimization are developed over time with continued use and support.

Ongoing Training & Support

What truly sets LogoJET apart is what happens after installation.

We provide:

  • U.S.-based technical support from experienced professionals
  • Continued training resources and application guidance
  • Workflow optimization tailored to your business and industry
  • Access to proven substrates, profiles, and production strategies

Our goal is to help you move beyond setup to scaling production, increasing margins, and maximizing ROI.

Why Customers Choose LogoJET Installation

  • Expert Installation: Certified technicians ensure precise setup and calibration
  • Real-World Guidance: Training focused on practical workflows, not theory
  • Production-Ready Results: Your system is optimized before you begin printing
  • Long-Term Partnership: Ongoing support to help you grow and scale

Be Fully Prepared: Site Requirements Checklist

To ensure a seamless installation, we require completion of a Site Survey & Readiness Checklist prior to your technician’s arrival.

This guide helps prevent delays and ensures your environment is ready for production.

What’s Included:

✔️ Unpacking instructions for safe crate removal
✔️ Doorway and pathway clearance requirements
✔️ Electrical specifications (voltage, grounding, outlets)
✔️ Environmental guidelines (temperature, humidity, ventilation)
✔️ Team and material readiness checklist

Watch LogoJET customer, Maker Experiment's onsite training experience:

With LogoJET, you’re not just getting a printer; you’re gaining a partner dedicated to your success.

5-Star review of LogoJET print quality and installation experience
5-star review of experience with multiple machines and equipment, LogoJET is the best one to deal with
Customer review for LogoJET's UV printers and support services.